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(More customer reviews)This is so easy anyone can do it. My husband travels quite a bit, and since I can't stand to have things just laying around broken, and I for sure won't throw anything away, I've been left to figure out how to fix things on my own. If I can do it so can you! I decided to figure out what was up with this Elmo phone once and for all. After taking it apart I found that there are two metal tabs inside the slit( in the back of the phone where you had to remove the plastic tab when you took it out of the box) and when they touch the volume of the phone is lowered. When they don't touch the phone goes back to the regular audible volume. To FIX IT : The easy option A, which doesn't require you to take anything apart, is to take the piece of plastic from the original box (the one that you had to pull out in the first place to lower the volume "for the children's safety" and to cut it so that it fits into the slit without sticking out so the kids can't pull on it. Option B is to remove 6 screws (1.upper left hand corner under antenna, 2. upper right hand corner next to slit, 3.screw holding the battery cover on, remove batteries you will find 4 and 5 there. Set all of these aside. Look on the inside of the back cover where the slit comes through You'll two small pieces of metal, the top piece screwed on with a white wire coming out. This is the last screw to be removed and #6. Remove and discard. Clip the white wire where it it saudered/ connected and you can throw away the little metal piece. It is NOT needed for the toy to operate in anyway, it was only used to lower the volume. Once you've done this you can replace the lid put the screws and batteries back in and you'll have a working and AUDIBLE Elmo Phone!!
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Fisher-Price Elmo's World Talking Cell PhoneElmo's World comes to life for your child with this adorable, interactive cell phone featuring moving eyes and an animated lenticular screen. Choose from two fun play modes. In Mode 1, Elmo identifies the numbers you press. In Mode 2, Elmo identifies popular icons from the show and makes silly sound effects. Flip the phone open and watch the phone's googly eyelids open. When playtime is over, flip the phone shut it and hear Elmo say, "Goodbye" as the cell phone closes its eyelids. Requires 2 "AA" alkaline batteries (included).
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